I went to the bank today, and one ponders upon the might of technology that gave birth to paperless banking and e-banking. I expected every transaction to be done without delay and with much less hassle. Instead of filling up layers of forms and queuing for hours, all the customers need to do is to bring their I.D. card, get it scanned and plus a few clicks on a touch screen pc; deal concluded.
To my surprise, I witnessed the bank teller requesting customers to write on pages of forms, she having to scribble on three log books and key in some information on an old computer. Before I knew it, at least eight people were seeking her service, me included.
I also noticed how delicate she was at handling the crowd and even though she didn't have the ease of technology by her side, she managed to do everything effortlessly. One could say that she is used to the old system and that she is merely working to earn a salary.
In this case, I beg to differ because I feel that she was enjoying her work tremendously and the existence of high-tech computers could not have mattered very much to her. To her calculators, printers, scanners and thumb drives were accessories. The motherboard is her heart, and in fact that is all one needs. She attended to every customer with the same dedication and responsibility and always with a smile.
Finally, it is people and not machines that create life and make everything worthwhile.
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